University Health Services staff members strive to integrate quality improvement activities across departments. Multi-disciplinary, interdepartmental groups continually address a variety of issues that will help improve the quality and timely delivery of services. Time studies are performed on an ongoing basis in clinical services areas and the pharmacy. Customer satisfaction surveys are conducted regularly to obtain customer feedback about the quality of services offered.

For more information about UHS efforts to improve the quality of services, please see the
2003-2004 Strategic Plan Update.